Question 1

How does the free trial session work?

Accepted Answer

Book a 30-minute trial with any tutor at no cost. We assess current level, discuss goals with the parent, and share a written learning plan within 24 hours. No card details required.

Question 2

Are sessions one-to-one or in groups?

Accepted Answer

Both. One-to-one is fully personalised and flexible; small groups cap at four learners of similar level and cost roughly 40% less. You can switch formats at any time.

Question 3

What happens if we need to reschedule?

Accepted Answer

Reschedule free of charge up to 12 hours before a session directly from the portal. Later changes use one of the two grace credits included each term.

Question 4

Which curricula do you cover?

Accepted Answer

CBSE, ICSE, IGCSE, IB, GCSE, A-Level and most US state standards. Tell us your board at booking and we match a tutor who teaches it daily.

Question 5

How do parents track progress?

Accepted Answer

The parent portal shows attendance, homework status, assessment scores and a written tutor note after every session, plus a consolidated monthly report.

Question 6

Can we change tutors if it isn't the right fit?

Accepted Answer

Yes, at any point and without explanation. We rematch within 48 hours and carry the full learning history across so nothing restarts.

Question 7

How are payments handled?

Accepted Answer

Pay per term or monthly, in INR via Cashfree (UPI, cards, net banking or wallets). Unused sessions roll over for 60 days and any remaining balance is refundable within the first two weeks.

The questions families ask us first